I had to call them 6 times to speak with someone to reverse this charge, even though from the first call it was acknowledged that this was in error, and I never actually got through to anyone, I simply had to leave a message explaining what happened. The worst of all however was the fact that I had prepaid for my room and at checkout I was billed for the room again without consent, a fact I didn't realize until arrive home a day later. My room was not cleaned in the two days I was there.
The soap provided felt impossible to rinse off. There was bits of damage all throughout the hotel, from pieces of moulding to chips on the cabinets. If you pushed the power on it would take about 5 minutes to load a blank channel and then if you hit menu or guide it would turn off, and it would also just randomly turn off for no reason.
The pillows were abundant, but none of them were comfortable. The check-in cookies were overly sweet and not fresh, but heated. Cons: The counter staff when checking in made us wait and excrutiating amount of time, and even called a couple in front of us that had arrived later.
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